Department of Health: Service User/Carer Information

ARW Training Consultancy and Practice Based Evidence won the Department of Health contract in 2007 to produce service user & carer information on the refocusing of the Care Programme Approach. This has been published by the Department of Health in March 2008 ahead of the refocusing of the CPA in October 2008

CPA Booklet (207kb)

CPA Leaflet (150kb)

To read the documents above you will need free software called Adobe Reader. This software can be downloaded here.

Practice Based Evidence & ARW show what joint working is all about

The Care Programme Approach (CPA) and care co-ordination are central to how mental health services work in the UK. In addition to the CPA Booklet and Leaflet available above, ARW Training & Consultancy, in association with Practice Based Evidence, produced a 36 minute accompanying DVD to help service users and carers to understand and discuss what they can and should expect from mental health services. This DVD has been separated into separate chapters in line with the sections of the booklet, and can be viewed by clicking the following.

1. Making the CPA work for you	2. What is the Care Programme Approach?
3. What does care co-ordination mean?	4. What assessments might happen as part of the CPA?
5. What is a care plan?	6. What is a review?
7. What can carers expect from the CPA?	8. What are your rights within the CPA?

Carers Awareness Programme

Download this presentation
(Powerpoint presentation 142kb)

Workshop handout materials: ‘Who cares? Changing perceptions and values around caring & carers’ Workshop Programme

PDF: Summary of participant evaluations



Who Really Cares?

True empowerment of service users remains a challenge unfulfilled, but one worthy of occupying the highest priority in the minds of everyone associated with mental health, in whatever capacity.

See the article below for further discussion...

Who Really Cares? (PDF - 35KB)



National Audit Office report

Below is an outline of the content for a report commissioned by the National Audit Office. For a full copy of the report, go to www.nao.org.uk.

Are Crisis Resolution & Home Treatment services seeing the patients they are supposed to see?

- A Report of interviews with CRHT and Ward Managers across 25 sites in England, regarding 500 referrals to CRHT teams and 500 admissions to inpatiient wards during Jan-Apr 2007

Steve Morgan
Practice Based Evidence
www.practicebasedevidence.com

on behalf of
THE NATIONAL AUDIT OFFICE

Study Team:
Nick Gauntlett,
Kirt Hunte,
Charlotte McKinley (NAO),
Andrew and Roberta Wetherell
led by Steve Morgan,
under the direction of Jess Hudson (NAO)

Contents

Chapter 1: The project successfully generated reliable evidence from 25 sites operating varying CRHT service models	3
Chapter 2: The Department of Health intends that CRHT teams act as ‘gatekeepers’ to admission, but in fact this function is under-realized	8
Chapter 3: Assessing a mental health crisis is a critical function of CRHT teams, but it must be efficiently organised in order that the home treatment function is not compromised	32
Chapter 4: Home Treatment offers key benefits for patients, but capacity to provide it could be improved with more rigorous implementation of the intended policy	35
Chapter 5: CRHT teams are facilitating earlier discharges where the ward and CRHT team are integrated, but there is room to improve performance in this area	41
Chapter 6: CRHT teams need to be better understood by the teams and services that refer to them in order to ensure they provide the intended functions	47
Chapter 7: Service User/Carer preferences do influence admission decisions, so they need to be fully informed of the range of options	56
Chapter 8: CRHT teams provide acute care, and success will depend on integrating them effectively in the acute care pathway	60
Recommendations	69
Appendix One: The 25 Sites Visited	73

[Go to www.nao.org.uk for the full report and the complete set of National Audit Office reports on this project]

Crisis? Whose Crisis?

First published in Openmind March 2008 and printed here with kind permission

The article below, Whose Crisis?, looks at some of the issues involved in setting up a crisis response and resolution service.

PDF: Whose Crisis? - OpenMind article

To read the report above you will need free software called Adobe Reader. This software can be downloaded here.